Frequently Asked Questions About Laney's Laundry
Laundromat:
What are your hours?
- Valley Stream location is open 24/7
- Kew Gardens location is open 7:00am-11:00pm
What time is last wash?
Kew Gardens' location's last wash is at 9:15pm
Can I pay by credit card?
- Valley Stream location is coin only
- Kew Gardens location is coin and credit card (laundry card)
Where can I get my comforter washed?
We have machines that are large enough to wash king-size comforters.
Wash and Fold:
What are your wash and fold hours?
- Valley Stream location: 6:30am-1:00am
- Kew Gardens location: 7:00am-10:00pm
What is the turnaround time?
We offer same and next day service (same day delivery must be in by 11:00am)
Is there a minimum order?
- Regular: 10 lb.
- Deluxe: 20 lb.
- Premium: 25 lb.
Do you use a good detergent?
We use a full collection of high quality detergents and treatment options.
Pickup & Delivery:
What is the turnaround time?
24 hour turnaround
What if I can't be home when you pickup?
Tell us in the software where you will leave your clothes. It might be on the front porch, on the back porch, behind the fence, by the apartment door, in the lobby, with the apartment manager, or in an unlocked garage.
Is there a minimum order?
20 lb. minimum order.
If I sign up to be a recurring customer, what happens when I go on vacation?
Just put a hold on your account in the software. We'll be back on the date you tell us.
Do I have to sign a contract?
No, there are no contracts. We know you will stay with us as long as we do a good job.